Refund Policy

At OpenReferenceGuide, your satisfaction is our priority. We are dedicated to providing you with delicious pizzas and exceptional customer service. Our Refund Policy, as outlined below, applies to all purchases made online at openreferenceguide.sbs, over the phone with our customer support team at +39 081 456 203, or in-person at our pizzeria located at Pizzeria Napoli, Via Tribunali, 32, 80138, Naples.

Cancellation Policy

You may cancel an order within a reasonable timeframe before it's prepared. If you wish to cancel your order, please do so promptly by calling us at +39 081 456 203. If we haven't started preparing your food, we will process your cancellation and issue a full refund in the original payment method. If your order is already being prepared, we reserve the right to decline the cancellation request.

Incorrect or Unsatisfactory Orders

If you receive an order that is incorrect, incomplete, or not to your satisfaction, please contact us immediately at +39 081 456 203. We request that you provide evidence of the issue, such as photographs, so we can quickly assess the situation. Our team will strive to correct the mistake or offer you a refund or replacement, depending on your preference and the specific circumstances.

Refund Processing

If you are approved for a refund, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, typically 5-10 business days. Refunds in € will only be returned to the person who originally placed the order or made the payment.

Non-Refundable Items

Please note that certain items are non-refundable, including gift certificates, promotional items, and tips for our staff. If you have any concerns about non-refundable items, please inquire before completing your purchase.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at +39 081 456 203 for assistance.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, call us at +39 081 456 203 and we will guide you through the exchange process.

Questions

If you have any questions or concerns about our Refund Policy, please reach out to us at +39 081 456 203. Our customer service team is ready to assist you.

Last Updated: March 15, 2023